I’m so impressed with the tech support I received at Telestream today I’m putting it here for Google to find. We use Episode in our digital lab for heavy-duty, multiple-file encoding and transcoding audio/video work. Big computers, terabytes of data… hugely fun geeky stuff.

Linda at their tech support center called me right back after I left a message, had an answer (that worked!), and then helped me tune the software a little better for even faster compression. Now that is great customer service. Thanks Telestream, and thanks Linda!